We are looking for Senior Commercial Contract Managers to manage some of our key IT and professional services contracts who are conscientious about making a difference, saving taxpayers money and driving value for money.

The roles, reporting into Commercial Contract Management Leads will work to deliver end-to-end commercial contract management processes for a range of services. Our ideal candidates will have a keen eye for detail and be tenacious in negotiating with critical suppliers whilst retaining a sense of perspective and reality.

You will be managing a portfolio of contracts segmented based on risk, value and criticality, leading delivery of a portfolio of commercial contract management activities in either Professional Services or IT categories. You will be working collaboratively with pre-award colleagues and provide professional commercial leadership to business customers and HMRC colleagues.

We'll expect you to thrive on challenge, enjoy working across boundaries and to be capable of building strong effective relationships at all levels. We are looking for a resilient individual who is comfortable working at pace.

Additional information:

This post currently also attracts a non-pensionable Labour Market Supplement of £1,500 or £4,000 per annum, subject to qualifications and experience, which is in addition to base salary.

Some travel to other regional locations will be required.

Person specification

Government Commercial Profession Standards framework: Government Commercial Function (GCF) People Standards for the Profession, Version 3.0 (HTML) - GOV.UK

Responsibilities include:

• Creating and delivering Contract Management Strategies that fulfil business requirements and deliver value for money.

• Providing advice in the development and amendment to Service Level Agreements and Key Performance Indicators and track performance against contractual obligations.

• Actively managing contracts, ensuring performance standards are achieved, reducing risk and maximising benefit realisation. Leading or supporting in-life negotiations.

• Supporting business areas delivering benefits and savings to central government, including open book contract management.

• Advising the business on the impact of commercial/contract commitments and acting as an escalation route for the business on supplier performance issues, engaging legal advice as necessary.

• Supporting business owners to develop and maintain successful, long term, strategic relationships with our suppliers.

• Leading, managing and motivating across teams responsible for managing a range of contracts.

• Leading or supporting contract assurance and undertaking supply chain risk management.

Essential Criteria:

• Excellent stakeholder management skills with the ability to engage at all levels.
• Strong commercial acumen with significant experience of managing multiple commercial contracts.
• Excellent interpersonal and communication skills.
• Extensive experience and understanding of commercial risk, and the ability to identify, mitigate and escalate as appropriate.
• Significant experience of working within a contract management or related environment in a large complex organisation.
• Proven ability to deliver commercial operations through effective client management and to develop rapport with colleagues and contacts, utilising negotiating and influencing skills to produce a positive outcome.
• CIPS Level 4 (Minimum) working towards MCIPS Level 5 & 6 or equivalent experience at Associate Commercial Specialist level of the GCF People Standards.

Desirable Criteria:

• Experience in managing strategic and/or high value contracts.
• Supply chain management.
• Basic commercial contract law.

Additional Location information - Transitional Sites:

For more information on where you might be working, review this information on our locations .

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are:
• Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle.
• Telford Plaza, Telford - moving to Parkside Court, Telford.
• Trinity Bridge House, Salford - moving to an alternative office in Manchester / Salford.

You will be given more information about what this means at the job offer stage.

Benefits

Alongside your salary of £44,110, HM Revenue and Customs contributes £12,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service .

Things you need to know

Selection process details

Your application will be evaluated against GCF People Standards for the Profession at Associate Commercial Lead grade, focussing on your experience.

How to Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV, to include your job history and experience, covering up to your last 3 jobs/roles. Please also include your responsibilities and any key achievements. (Maximum of 100-words per role).
• A 750-word Personal Statement, clearly demonstrating how your skills and experience meet the Essential Criteria and Person Specification.

Please also complete a separate statement (max 250-words) for the Desirable Criteria, where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at sift or interview.

Further details around what this will entail are listed on the application form.

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Sift

At full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be asked Experience-based questions to determine your suitability for the role.

Interviews will take place via video link (Microsoft Teams).

Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days(Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - [insert vacancy ref] & vacancy closing date [insert date]'.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application .

Reserve List
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.

Merit List
After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a change to be made so that you can make your application, you should:

• Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.

Important information for existing HMRC contractual homeworkers:

Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.

Terms and Conditions

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations .

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band.

Please note that if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Caroline Edney
• Email : caroline.edney@hmrc.gov.uk
• Telephone : 03000566898

Recruitment team

• Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk

Further information
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles.

In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles.

If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.

Attachments
Combined T&Cs and OGD Pay - July 2024 Opens in new window (docx, 131kB)