Louise ..
Louise ..
Benefit lead
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Top Advice

"I think we can all feel a sense of imposter syndrome, and that inner voice saying you are not capable. You are ! I think we all need to recognise that work can be challenging and not always as straightforward as you want it to be, which is where the doubt can set it. Its all about building that resilience for me, don't give up. If you want something just keep working towards it, even if that means taking it slowly."

Career path

About Louise ..

Key Experience
I had worked in an operational environment for 14 years and wanted to understand our work from a more strategic viewpoint and moved into project delivery, utilising my knowledge to deliver work into the business and understand the benefits we were delivering internally and the downstream benefits to the exchequer/public services
Current Position
When the chancellor announces their budget, a number of measures will be announced to bring more money into the exchequer, that in turn filters down into public spending on schools, health services etc. My role is to support a team of 5 benefit analysts to identify and measure any benefits or disbenefits that have been identified as a result of the policy change. This includes bringing in additional yield, to customer burden, to environmental impacts. I am also involved in identifying costs for additional FTE that may be required to support additional phone calls/processing work. my role involves a lot of stakeholder management and problem solving
Main Motivation

i work with a lot of different stakeholders from different parts of HMRC's organisation, i have to ensure i understand the changes to influence stakeholders, resolve mitigations and build successful relationships to ensure i can gather all the information i need to support benefits/disbenefits identified from any policy driven change. I enjoy talking to people and working through delivery problems.

Top Advice
I think we can all feel a sense of imposter syndrome, and that inner voice saying you are not capable. You are ! I think we all need to recognise that work can be challenging and not always as straightforward as you want it to be, which is where the doubt can set it. Its all about building that resilience for me, don't give up. If you want something just keep working towards it, even if that means taking it slowly.
Greatest Achievement
ive done a lot of different jobs in HMRC from registering people for self-employment, to moving declarants across to our new declarations platform to ensuring projects land safely into the business. Each time using the knowledge ive gained to develop both my confidence and career and work my way through the grades within HMRC.

Discussions with Louise ..

What's the hardest part of your role?

Role, Role challenges

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